Check-in
For stable products that rarely change
- Monthly health check
- Security updates for libraries
- Yearly OS update preparation
Help & care
Something wrong? Let us help.
Answer two quick questions and we will point you to the right kind of help. Our help desk runs Monday–Friday, 09:00–18:00 UK time.
Find the right help
Care plans
Every plan is agreed in writing, including what we watch, what we update and how quickly we respond during working hours.
Looked after
For products that change a little each month
- Everything in Check-in
- Error monitoring reviewed on working days
- Monthly time for fixes and small changes
- Quarterly review call
Growing
For products with a roadmap
- Everything in Looked after
- Planned releases every few weeks
- Design help for new features
Report a problem
Please do not include passwords or your customers' personal details. We will ask for screenshots by email if helpful.